POWERPORTAL PRODUCTS WARRANTY AND RETURN POLICY
PowerPortal Products guarantees all our products against manufacturer’s defects for one year from date of purchase. During the warranty period, we will repair or replace any product found to be defective in material or workmanship. A copy of the original, dated sales receipt must accompany any product that is returned for a warranty claim. All products must be returned with shipping costs prepaid. Please obtain a return authorization number from our return department (973/347-2191).
In the event of a possible defect in material or workmanship, the responsibility of PowerPortal Products is strictly limited to the repair or replacement of the PowerPortal Product. We are not responsible for improper installation, incidental and consequential damages, property damage, personal injury damages, labor costs, transportation or other incidental charges; or storage or rental car charges, to the extent permitted by law. Any product PowerPortal ships in error, that is, not as per customer order, will be replaced with the correct part at no charge. The replacement part(s) will be shipped at no cost, by the same shipping method that the original order was shipped and a return tag will be issued to pick up the part(s) that were shipped in error.
The following are specifically excluded from the PowerPortal Products warranty:
- Parts altered, modified, or used in applications not specifically noted for this product.
- Damage from misuse, improper installation, or unauthorized repairs or maintenance (including consequential damage).
- Labor to remove or replace the parts. Incidental parts are not covered.
- Normal wear and tear.
Any product may be returned for any reason within 30 days of purchase. Please call our customer service department (973/347-2191) for a return authorization.
The product must be in its original packaging, must be in unmolested condition, and must contain all of its original components. Electrical components are not returnable unless in completely unopened condition.
Special orders are not returnable. All returns must be shipped prepaid, packaged properly, with the return authorization written on the outside of the carton.
A restocking fee of 15% will be charged for all returns after 30 days.